Return Policy

Returns/Exchanges/Refunds

To our wholesale customers:  Camel Threads stands behind our products and we greatly value our relationships with each of our customers.  We strive to provide the absolute best customer service.  Because each customer and each situation is different, we take each concern on an individual basis.  If there is any kind of problem or question, please reach out to us so that we can make it right. 

We do ask that removable labels be used on the individual shoe boxes and that the boxes be returned in the same condition they were received. (In the original packaging.)

We require products to have been purchased directly from Camel Threads.  We provide no Third Party exchanges.  You must contact Camel Threads prior to making a return or request for refund. 

Email support@camelthreads.com or call 325-212-7544 for authorization and an authorization number.

Only following authorization, to return/exchange your product, you should mail your product to:
     Camel Threads
     504 S. Oakes Street
     San Angelo,Texas US 76903

Exchanges (if applicable,) are only made with prior approval.  To make any kind of exchange, please contact us for authorization at support@camelthreads.com or 325-212-7544

Refunds (if applicable) are made once your return is received and inspected.  If applicable, your refund will be processed, and a credit will be applied to your credit card or original method of payment.

Gift cards are non-refundable.

Cancellations of orders may be made prior to payment and shipping.

Camel Threads
504 S. Oakes Street
San Angelo, Texas US 76903
Phone:  325-212-7544   Email:  support@camelthreads.com